Return & Refund Policy

Cancellation & Refund Policy

At AVTARISTA, your satisfaction is our top priority. We understand the importance of a smooth and reliable return experience.
Please read our return and refund policy carefully before placing your order.

At Avtarista.com (operated by Fxunique Tech Solutions), we want you to love your jewellery. However, we understand that sometimes things don’t work out. This policy outlines how we handle cancellations, returns, and refunds.

1. Cancellation Policy

Order Cancellation: You can cancel your order within 24 hours of placing it or before the item has been dispatched, whichever is earlier.
How to Cancel: Please email us at [Insert Email] or call/WhatsApp us at [Insert Phone Number] with your Order ID.
Post-Dispatch: Once an order has been shipped, it cannot be cancelled.

2. Return Policy

Due to the nature of jewellery products, we accept returns only under the following specific conditions:

Damaged/Defective Product: If the jewellery arrives damaged or with a manufacturing defect.
Wrong Item: If you received a product different from what you ordered.

Conditions for Return:

You must notify us within 48 hours of delivery.
The product must be unused, unworn, and in its original packaging with all tags intact.
We may request an unboxing video or photos of the damaged product to process the claim.

3. Refund Policy

Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, UPI, etc.) within 5 to 7 business days.
Shipping Costs: Shipping charges are generally non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

Entity: Fxunique Tech Solutions
Email: techsolutions@fxunique.com
Phone: 8054928118

Product Sizing & Responsibility

All product sizes and measurements are clearly mentioned in the product descriptions. Please ensure you select the correct size before placing your order. Returns will not be accepted for size-related issues, and refunds will not be issued for such cases.

Return Eligibility & Conditions

Our return policy is valid for 7 days from the date of delivery.
Items must be unused, unworn, and in original condition with original packaging intact.
An unboxing video (360° in good lighting) is mandatory as proof for any damage or defective item claims.
Return shipping charges of ₹120 will be deducted from the final refund amount.

Non-Returnable & Non-Refundable Items

Due to hygiene and safety concerns, the following products cannot be returned or exchanged:

Earrings, Nose Pins (Naths), Toe Rings, and any sets containing earrings
Hair accessories & face masks.
Body piercing products.
Intimate or sanitary goods
Sale or discounted items.
Health & personal care items

Partial Refunds May Be Granted (If Applicable)

Partial refunds may be considered for:

Refund Process

Late or Missing Refunds

If you haven’t received your refund yet:

Exchange Policy

We offer exchanges only if an item is damaged or defective.
We do not process exchanges for minor color or design differences due to screen or lighting variations.
If the same item is not available, the order will not be shipped.
To initiate an exchange, contact us at avtarista@gmail.com. Our return address will be shared upon approval.

Gifts & Returns

If the item was marked as a gift and shipped directly to you:

Return Shipping Responsibility

For any questions or assistance, please email us at avtarista@gmail.com
We’re here to help make your shopping experience seamless.